Shipping Information

Free Shipping Policy
Free shipping applies to all orders for items over $50 being shipped to a single contiguous United States address. Orders under $50 will be charged $7.95. Free shipping is done via ground service through a carrier of our choice. Free shipping does not apply to customers in AK, HI, PR, however we do offer affordable shipping rates to these locations.

Shipping Damage
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-877-814-GIFT(4438) or by email.

Address Corrections
When placing your order, please verify that your shipping address is complete and correct. An incorrect shipping address will delay your package and will cause the shipping carrier to charge us a $5 address correction fee on each box shipped to that incorrect address. In order to recover the cost of the correction, we will charge your credit card the amount of the address correction.

Expedited Shipping
You may expedite the shipping of your order for an additional charge. This will not affect the time required for us to personalize your order. Our normal production schedule will run 5 business days, 5-10 days for recognition awards, sometimes less. Sometimes, particularly during the 2 week period prior to the Christmas Holiday, it will take a few days extra to personalize your order.

Our normal carrier is UPS and the normal service used is UPS Ground. The time in transit ranges from 1-5 business days depending on the proxitmity of the addressee from the shipping location. You can improve the level of service from ground to anyone of several options offered by UPS. In order to do this you must contact us for an expedited service quote. See our contact page for information on how to reach us.

International Orders
Are not accepted at this time.